IT Service Management Maturity Tools

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IT Service Management Maturity Self-Assessment
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* 1. Is there a list of IT Services (products, software, hardware, etc.) available for Managers to choose from?

Yes

* 2. When Managers are seeking solutions to problems, do they have descriptions of IT Services that can be incorporated into the problem solution?

	Always
	Sometimes, but may have to contact IT
	Must contact IT most of the time
	Never

* 3. Are IT Service descriptions written in “Business” language?

Yes

* 4. Is there a single point-of-contact for IT Services?

Yes

5. Can IT Services be combined to create a new services or solutions?

	Yes, Always
	Yes, but some help is needed from IT
	No, Never

* 6. Are quality measurements or levels of IT Services reproted to IT and Business Managers?

Yes

* 7. Are there defined costs for each IT Service available for Managers to review?

* 8. Are metrics available on the past performance for all IT Services?

Yes

* 9. Is there a glossary of terms used in the definition of IT Services?

Yes

* 10. Is communication of available IT Services clear and effective from ordering to delivery?

* 11. Are there pre-defined incentives for the successful delivery of IT Services?