All the information needed to pass the ITIL Foundations Exam, presented in a logical format, and written to be easily understood.

An excellent overview of the ITIL materials for executive awareness and buy-in.

The ITIL Self-Study Kit is designed for individuals looking to improve their knowledge of IT Service Management or preparing to take the ITIL Foundations certification exam.

You will receive :

1) A copy of the IT Service Management Foundations: ITIL Study Guide with answer-key for the ITIL Study Questions that conclude each chapter.

2) A six-month membership to our moderated ITIL Exam and Study Prep Knowledge Forum.

3) A three-month membership to our ITIL Online Practice Exams that simulate the real ITIL Foundations certification exam. An explanation of the answer to each question is supported by the ITIL Study Guide page references.

The IT Service Management Foundations: ITIL Study Guide will be mailed to you. The membership information for the Knowledge Forum and ITIL Practice Exams will be emailed to you.

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This handy reference is for everyday use to help you understand and implement ITIL Service Support processes.

Each ITIL Service Support process area contains:
Description of why important
Activities to be performed
Key performance indicators (KPI’s)
Progress metric objectives
Terminology definitions

For an in-depth study of ITIL Service Support get a copy of the IT Service Management Foundations: ITIL Study Guide book.

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