• KEDARit currently offers ITIL Foundation certification training.

2. What can you tell me about the foundation training?

• Training is a minimum of 18 hours, usually 2.5 or 3 days
• Following the training, you will be able to:
  • Demonstarte your understanding of the objectives, basic processes and responsibilities of the key ITIL Service Management disciplines.
  • Relate the ITIL Service Management activities to each other and to wider IT issues.
  • Apply your knowledge of the service management model sufficiently to be able to participate meaningfully in IT Service Management functions in your organizations
  • Be able to prepare for and pass the exam
• The Exam is 1-hour long with 40 multiple-choice questions covering:
  • Basic concepts and terminology of ITIL
  • ITIL processes and the relations between these processes
  • The importance of IT Service Management and the IT Infrastructure
  • The Service Management processes and the interfaces between them
• There are two organizations that offer ITIL Foundation exams the ISEB and EXIN. KEDARit provides EXIN ITIL Foundation exams that consist of 40 multiple choice questions. If you have a preference of exams, please contact our course Registrar by calling (972) 317-3577
• If you answer 26 points correctly, you will earn the Foundation Certificate in IT Service Management.
• For information on KEDAR Information Technologies ITIL Foundations course, preparation, and sample exams go to our website at http://www.kedarites.com.
  

3. What are the facts about Practitioner Training and Certification?

• Practitioner training is more advanced than Foundation level training and allows for those in an IT organization responsible for specific ITIL process areas to receive focused training and certification. Training includes more hands-on and group exercises. An example of a strategic use of practitioner training is to get the entire team aligned for an upcoming change. In this case, change, configuration and release management training would be particularly important.
• Certification in the Practitioner area is currently under review by both exam agencies. Previous Practitioner certifications were specific to one ITIL module. Both EXIN and ISEB are moving toward Practitioner certifications that combine 2 or 3 ITIL modules into a single certification. The first such combined exam will be for the Change, Configuration and Release cluster.

4. How can I become certified at the Manager's level?

• This is the most advanced ITIL training available to date. It is two weeks of rigorous training consisting of lecture, interaction, exercises and practice exams. Pre-requisites include the Foundation Certification and 5 years of IT management experience.
• Exams are offered 4 times a year at the end of January, April, July and October.
• The exam consists of two, 3-hour essay exams given over two days.
• If you earn at least 50 points on each the Service Support and Service Delivery exam sections, you will earn the manager's certificate in IT Service Management

5. Why is Certification important?

• ITIL certification signifies that the holder of the certificate has an understanding of Best Practice for IT Service Management that can be applied immediately at some level.
• ITIL certification is recognized worldwide.
• Certification also lays the groundwork for a career road map.

6. Why is it important to take classes from an accredited trainer?

• Only accredited course providers may bestow certificates. Any certification from a non-accredited trainer would be meaningless.

7. Who accredits the trainers?

• There are two examination agencies -- ISEB & EXIN - which are both bound by the regulations of The ICMB (ITIL Certification Management Board):
  • ISEB - Information Systems Exam Board, based in the United Kingdom
    www.iseb.org.uk
  • EXIN - The Examination Institute for Information Science, based in the Netherlands
    www.exin-exams.com

8. Which examination agency does KEDAR Information Technologies endorse?

• KEDARit uses examinations from both ISEB and EXIN. We continue to work with both organizations to help drive improvements and new certifications important to our customers. If you have a preference for certification from one or the other, please contact our course Registrar by calling (972) 317-3577 to discuss.

• EXIN and ISEB each prepare their own exams. Each agency has a collection of exams which they use for a period of time and then remove from the market. Exams are reviewed several times before they are introduced.

• ITSMF USA has created a 10-point checklist of questions you should ask of a training provider. For more information, please go to www.itsmfusa.org
  • Are the instructors certified at the Manager's (Master's) level? KEDARit response: Yes
  • Is the organization accredited? By whom? KEDARit response: EXIN
  • Is the course curriculum accredited? At the Foundation Level? KEDARit response: Yes
  • To what level is the instructor accredited and certified? KEDARit response: ITIL Master
  • For what language were the materials originally developed? KEDARit response: English
  • What is the pass rate for the certification level relevant to this class? KEDARit response: 90%
  • What field experience, or experience within IT, or as part of an ITSM project, does the instructor have? KEDARit response: 5 years
  • Does the training provider have recent references you may contact? KEDARit response: Yes
  • Does the provider have recent satisfaction survey responses regarding the class? KEDARit response: Yes
  • How long has the organization provided accredited training? KEDARit response: 2 years