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Click to Register to recieve invitations to future ITSM events. 
Date: Thursday, June 5, 2008
Where: 4835 LBJ Freeway, Suite 1000, Dallas TX 75244
Time: 7:30am to 2:00pm, breakfast and lunch provided
Topic: Delivering on the Promisies of ITIL
David Cannon - "Delivering on the Promises of ITIL"
President of itSMF USA, and Co-Author of the Service Operation book for ITIL version 3
Dr. Suzanne Van Hove - "ITIL and CobiT: Copacetic Partners"
Principle of SED-IT, and EXIN Expert Group and Exam Review Board member
Date: Wednesday, March 12, 2008
Where: 4835 LBJ Freeway, Suite 1000, Dallas TX 75244
Time: 7am to 9:30am, breakfast provided
CIO Roundtable
Topic: Discussions about the controversial Nicholas Carr book 'The Big Switch'
KEDARit along with business partners Farr Systems, and BravoTECH sponsors a quarterly CIO Roundtable discussion series. The CIO Roundtable is a peer-based collaboration event about pressing topics facing today's IT executive.
This event eclipses the value of traditional CIO conferences by providing unmatched access to peer-based content and the chance to build life-long relationships, delivering exceptional value for the time invested.
The enthusiastic responses and lively discussions during the event exemplified the appetite each attended has for learning more about IT Service Management strategies and tools. Many of the attendees said they came away with new “ITSM nuggets” they can use, along with a deeper understanding of how IT organizations can quickly achieve ITSM improvements.
The event agenda:
How to dollarize IT Service Management improvements Speaker: Charles Williams, KEDARit
This session delivered detail strategies and examples of how companies are achieving significant improvements in IT service delivery and achieve up to 20% reduction in IT costs.
ITSM ITIL Versions 2 and 3: In Concert or Conflict Speaker: Jeanette Smith, KEDARit
This session explained the differences between ITIL version 2 and the newly released ITIL version 3 frameworks. Attendees understand how to determine which version they should utilize to achieve ITSM improvements.
The Dollarized Value of Automated ITIL Processes Speaker: John Rush, Serena Software
This session helped attendees define the dollarized value of ITIL Change Management. The presentation included a demonstration of an automated ITIL Change Management process using the Serena Team Track workflow management tool.
ITSM Executive Roundtable and Q&A Panelists: Jeanette Smith, John Rush, Phil Farr, Charles Williams
The Roundtable session provided attendees the opportunity for additional questions and answers about ITSM improvements and bottom-line value.
Date: Tuesday, June 5, 2007
Where: 4835 LBJ Freeway, Suite 1000, Dallas TX 75244
Time: 7am to 9:30am, breakfast provided
CIO Roundtable
Topic: IT Cost Savings Strategies
KEDARit along with business partners Farr Systems, and BravoTECH sponsors a quarterly CIO Roundtable discussion series. The CIO Roundtable is a peer-based collaboration event about pressing topics facing today's IT executive.
This event eclipses the value of traditional CIO conferences by providing unmatched access to peer-based content and the chance to build life-long relationships, delivering exceptional value for the time invested.
Date: Thursday, May 17, 2007
Where: La Cima Club, Lakeside Room, 5215 North O’Connor Blvd., Irving TX 75039
Time: 12pm to 3pm, lunch served from noon until 12:45pm
Resources Global Professionals Quarterly Educational Briefing
Topic: Demystifying the Information Technology Infrastructure Library (ITIL®) Framework
This presentation will help non-IT professionals understand what ITIL is, why it has been adopted by over 40% of US corporations, and why early adopters are reporting up to a 48% reduction in IT total cost of ownership and improved delivery of IT service to the business.
Presenter:
Charles Williams is the founder and President of KEDAR Information Technologies (KEDARit). A senior executive with a highly successful career in a variety of large business and IT corporations, Charles has more than twenty-eight years of technology management and leadership experience. He has provided guidance and coaching to hundreds of corporate users and C-level executives about improving their IT Service Management disciplines. He is passionate about helping organizations develop practical approaches to measure and manage effective behavior changes that achieve IT Service Management excellence.
He combines a comprehensive understanding of industry issues with a focused, business-oriented approach. He believes that rather than looking at emerging technologies in a vacuum, clients should first evaluate maximizing existing tools that can be used to make positive impacts in their organizations' efficiency, effectiveness, and bottom line.
Charles’s expertise is widely recognized and he has written articles and special reports in major publications, including Business Week, Information Week, Bitpipe, and Computerworld. He is a Contributing Research Analyst for Computer Economics, and speaks at industry conferences and business group meetings about information technology issues and trends.
His former positions include Management Consultant with Booz, Allen, Hamilton, and a Software Support Manager for IBM, and Envision Software, CIO.
Mr. Williams holds a B.S. degree in Computer Science from the University of Iowa. He also holds a certification in Business Process Engineering (BPE) from American University.
To register for this complimentary seminar, please RSVP by noon on Friday, May 11th:
Melissa Jackson at melissa.jackson@resources-us.com or 214-777-0592
Date: Wednesday, October 4, 2006
Where: Dallas, TX
Time: 6:00 p.m. to 8:00 p.m.
DFW-TENG Symposiums Presents:
Demystifying the IT Infrastructure Library (ITIL®) Framework
Overview
ITIL® (Information Technology Infrastructure Library) is a framework of best practices approaches intended to facilitate the delivery of high quality information technology services. During this session, the speaker will answer the following:
- What is ITIL?
- ITIL Concepts
- ITIL Value
- Is ITIL For Everyone?
Speaker
Charles Williams is the founder and CEO of KEDAR Information Technologies. KEDARIT specializes in IT Service Management advisory consulting services and is an internationally accredited ITIL training provider. Mr. Williams has spoken at industry conferences such as AFCOM and SHARE, and written articles and special reports on the IT industry published by Computer Economics, Business Week, and Bitpipe.
Mr. Williams has 28 years of management and leadership experience. Over these years he has honed his expertise IT Service Management working with leading companies such as IBM and Booz, Allen & Hamilton, American Airlines Sabre Group, and General Electric.
Mr. Williams holds a B.S. degree in Computer Science from the University of Iowa. He also holds certifications in the ITIL (IT Infrastructure Library) framework and in Business Process Engineering (PE) from American University in Washington, D.C.
Agenda
6:00 p.m. – 6:30 p.m. Hors d’oeuvres and Networking
6:30 p.m. – 7:30 p.m. Presentation
7:30 p.m. – 8:00 p.m. More Networking!!
RSVP@Bravotech.com by Monday, October 2nd..
To ensure your place, please R.S.V.P. right away. There is limited space available for this event.
Location
Bravo Technical Resources, Inc.
Heritage Square I
4835 LBJ Freeway, Suite 1000
Dallas, Texas 75244
(972) 419-1655
For directions, visit www.bravotech.com/html/Emplocations.html
Dallas/Fort Worth Technical Executives Networking Group (TENG) is a networking organization of senior level Information Technology and Consulting Executives that provides opportunities for networking, exchanging ideas, career development, career transition assistance and much more. For more information, visit out Web Site at www.dfw-teng.org.
Date: Thursday, April 13, 2006
Time: 10:00 am Pacific
Webinar Titled: “ITIL: From Theory to Results.”
The keynote speaker is Ron Palmer, author of the IT Service Management Foundations: ITIL Study Guide book and Senior Partner at KEDAR Information Technologies, Inc.
OVERVIEW
Practical Tips for Adopting the ITIL Service Support Framework
The key to leveraging the IT Infrastructure Library (ITIL®) in any organization is making your processes integrate at key decision points. But figuring out where to start and how to translate the ITIL® framework into an effective plan for managing your IT services can be daunting.
Join us for a 40 minute webinar where experts who have helped many organizations adopt the ITIL® framework will explore:
- How to plan a phased implementation based on your internal processes and priorities
- Common problems that can derail your project
- 4 Strategies for streamlining your ITIL® implementation
You'll learn how to put the ITIL® framework to practical use as you see how an Incident moves through the integrated processes of Problem, Change, Release, Configuration and back again to close the loop with the customer.
Who Should Attend
Anyone responsible for improving quality and productivity in the IT organization, including IT Operations and Applications Development managers/directors.
This webinar is sponsored by Serena Software, an industry leading solution provider for Change Governance, that has been helping IT and application development teams for over 25 years with the best in change management offerings.
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