|
Our “Diamond of Diamonds” service model help IT organizations answer business questions with a technical focus like:
- Where do we start in developing a completely new IT strategy... that can catapult our company to the front of our industry?
- What will it take to implement the degree of IT controls needed to match the velocity of change and compliance demanded by the business?
- How do we refine the knowledge and skills of those currently within our IT organization… to be able to effectively implement ITSM best practices?
- How do we quantify the dollar value – in business terms - of needed IT improvements?
- Can we implement ITSM best practices using our existing technology… or, must we make additional tool investments?
Organizations that have adopted ITSM best practices using ITIL and other frameworks have achieved significant gains - no simple task. Our "Diamond of Diamonds" service model provides solutions and services - from strategy to implementation – that help you:
- Improve IT service and support,
- Reduce cost, and
- Increase operational efficiencies.
We accomplish this with our unique implementation tools and experienced IT professionlas that work hand-in-hand with your staff to quickly develop a comprehensive phased approach... each successive phase building upon the gains of the previous phase.
Clients tell us... they like that we employ our structured Business Value Analysis (BVA™) approach, while still providing them the flexibility to customize project scope, deliverables, duration, and price to meet their unique requirements.
Each facet of our “Diamond of Diamonds” service model leverages best practices that help you achieve tangible results.
Diamond of Diamonds Service Model
IT Strategy: Alignment of business and IT direction and goals, and establish the plan for cross-functional value and communications improvements.
IT Service Management: Assessment, roadmap development, and process integration that improve and unify IT support and delivery services.
Program Management: Management of resources using PMBOK® principles that ensure scope, schedule, and cost realities are met.
Best Practice Training: Courses and workshops that teach best practice principles to IT staff and business stakeholders, so they can sustain IT service improvement solutions.
Whatever your business strategy, KEDARit can help you craft an IT strategy that will perfectly complement it.
Our Strategic Planning organization is composed of former CIO’s and IT executives that are successful at working in complex IT organizations with global responsibilities, and experienced across various industries. They realize that to be most effective, they must proceed as quickly as possible through the strategic IT planning process.
Business Direction establishes the business mission, values, goals, objectives and imperatives, and document this direction, based on information management needs, business processes, and future business requirements.
IT Analysis and Benchmarking documents the current environment’s IT organizational structures, expenditures, sourcing strategies, etc., and conducts detailed gap analysis that includes industry trends, best practices, and their effects on the current and future IT environment.
IT Strategic Plan Development defines the gap between the current and future IT vision, where technology can deliver the greatest business effect and payoff, and creates a prioritized roadmap of high value projects and other recommendations.
All of our consultants are renowned for the innovative thinking they bring to the use of:
-
information technology tools,
-
to sourcing strategies, and
-
to organizational structures.
We always keep in mind your organization's unique profile as we are designing the IT strategy most likely to help you leap ahead of your competition.
» See brief summaries about our successful IT strategy projects
IT SERVICE MANAGEMENT
When it comes time to put your IT strategy into action, you can rely on KEDARit for proven, expert perspectives and guidance.
Our IT Service Management (ITSM) organization provides implementation solutions that include:
- an assessment of your ITSM readiness
- the design of your IT processes
- the engineering of your documentation and visualizations
- the selection and integration of your ITSM automation tools
Our assessments will measure both the effectiveness and maturity of your current IT processes.
Our process designs, meanwhile, will include decomposing and modeling your organization's functional areas to identify how you can improve them. See a Sample IT Process for building a Unix Server.
Our unique implementation tools, and our experienced IT professionals, will always work hand-in-hand with your program management. This ensures the technologies and processes selected get integrated smoothly and seamlessly into your existing operations.
» See brief summaries about our successful IT service management projects
PROGRAM MANAGEMENT
You can also depend on KEDARit to help you develop innovative and effective processes for managing technology programs and projects.
Our PMO Development organization can provide you with standardized practices, common nomenclature, and consistent reporting processes for the programs you implement.
Our Project Management organization can supply you with PMI-certified project managers. You can depend on these project managers to deliver projects to specification, on time and on budget.
Our Business Analysis organization, meanwhile, can provide you with business analysts. These talented analysts have all completed our specialized training course, and consistently deliver professional results.
» See brief summaries about our successful program management projects
BEST PRACTICE TRAINING
Those who make up your IT organization will always benefit from a richer understanding of various technology disciplines.
Our clients appreciate that Educational Services organization can deliver training to the right staff, at the right time, and for the right reasons.
We deliver on-site and public training courses for:
-
ITIL (IT Infrastructure Library)
-
ITSM (IT Service Management)
-
ISO 20000 (International Standards Organization 20000)
-
COBIT (Control Objectives for Information and related Technology)
Request a quote for on-site training.
View detailed course descriptions, scheduled course dates, locations, and prices.
» See brief summaries about our successful best practice training projects
  |
