ITSM, ITIL, ISO 2000 and IT Strategy Consulting and Training Services

8:30-9:30 AM Session 1 Speaker: David Cannon, "Delivering On The Promises Of ITIL"

This presentation addresses the promised value of ITIL from the point of view of executives and managers responsible for the day-to-day operation of the business. IT takes some of the high-level strategies statements and puts them in practical terms that explain why IT is often seen as an organization that spends money rather than adding value. It also explains how the ITSM lifecycle approach helps change this perception, and IT staff, technology, and tools are essential to unleashing IT's strategic potential.

9:30-9:45 AM Break

9:45-10:45 AM Session 2 Speaker: Dr. Suzanne Van Hove, "ITIL and CobiT: Copacetic Partners?"

This presentation explores the strengths of the ITIL and CoBit frameworks and how they complement each other, as well as support an organization's overall governance initiative. The session begins with a brief introduction to the development of both ITIL and CobiT and how they arrived at their current versions. The session will end with relationships between ITIL v3 and CobiT and the benefits available via an organization's improvement activities.

10:45-11:00 AM Break

11:00-Noon Session 3 Speaker: Lisa Rowe, "How Automation Is Essential To ITSM"

This presentation addresses how automation contributes to the pathway of increasing the effectiveness, efficiency, and economical delivery of services in IT organizations. Session participants come away with a clear understanding of what is a successful solution of People, Process and Technology, typically stumbling blocks, and key steps for a successful transition.

Noon-1:00 PM Lunch served

1:00-2:00 PM Session 4 "ITSM Roundtable Q&A"

Panel: David Cannon, Dr. Van Hove, Lisa Rowe, Charles Williams

This session provides you the opportunity for additional questions and answers about IT Service Management, ITIL and Cobit Frameworks, automation essentials, and their bottom-line value.