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Axios Systems
Axios Systems is dedicated to 100% customer satisfaction and works with customers to ensure IT Service Management success. The customer centric approach combined with the award-winning enterprise ASSYST solutions ensure customers can align their Service and Support organizations with the overall goals of the business. Products and services provide a unique lifecycle approach to IT Service Management through the integration of Help Desk and Incident Management, Problem Management, Change Management, Asset and Configuration Management and Service Level Management processes in a single solution. See www.Axiossystems.com for additional information.
SED-IT
KEDARit partners with SED-IT for ITSM training materials. The SED-IT training materials set the standard for training and education. Each course is developed exclusively by Dr. Suzanne Van Hove, and demonstrates time-honored teaching methodologies integrated with best practices to ensure optimal student comprehension and retention. All training materials are accredited by EXIN, ISEB and the itSMF. See www.practical-itsm.com for additional information.
Serena Software
Serena Software is the largest company solely focused on managing change in the IT environment, to help customers transform change into bottom-line efficiencies. Change can take any numbers of forms. Whether it is putting new software into production, managing environment complexity or or achieving regulatory compliance, Serena has always been focused on managing change. And as business demands have continued to change in size and scope, Serena solutions have also evolved. Serena and KEDARit offer comprehensive ITSM solutions. See www.serena.com for additional information.
Alliance Technology
Alliance Technology is an implementer and reseller of FrontRange Solutions HEAT® Service & Support™, HEAT® PowerDesk™ and IT Service Management products. These products enable clients to implement ITIL Service Support and Service Delivery best practice processes, concepts, and standards, such as the CMDB, Asset and Configuration Management, etc. This is accomplished through mapping the IT organizations current work processes and identifying gaps and business requirements not being met. See www.alliancetechnet.com for additional information.
Farr Systems
Farr Systems bridges the gap that often exists between technology and business value. The experience, insight, and resources of Farr Systems helps clients make the most of their business technology investments. Farr Systems is committed to helping client IT organizations succeed, by leveraging staff experience, knowledge of best practice frameworks, and proprietary intellectual property in ways that enable clients to:
- improve their IT service management disciplines
- reduce their IT costs, and
- increase the effectiveness of their IT operations.
The bottom line – your business and your customers experience better and more cost-effective IT services. See www.FarrSystems.com for addditional information.
Computer Economics
Founded in 1978, Computer Economics conducts original research and provides analysis and advisory services regarding the strategic and financial management of information technology. The firm's clients include major consulting firms and users of information technology in North America and in over 70 countries. Its monthly journal, the Computer Economics Report, first published in 1978, provides decision makers throughout the world with timely insights into the management of information systems. Its Information Systems Spending and Technology Trends report, which has been published annually since 1990, is the definitive source of IT spending benchmarks and related metrics across multiple industries and government sectors. Computer Economics research and special reports are available on a subscription basis or for one-time purchase at its web site at www.computereconomics.com .
Strativa
Strativa Inc. is a management consulting firm providing independent advice for business and information technology decisions. Their consultants are specialists in the development of IT strategies and organizational alignment programs. In addition to working within the IT function, Strativa also provides organizational redesign and management consulting outside of the IT function to assist business leaders with re-assessing organizational design and reporting relationships. Strativa has been in the IT management consulting business since 2000 (www.strativa.com).
Professional Memberships
Other Affiliations
 
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