The IT Service Management June 5th, 2008 event, hosted by KEDARit with Axios Systems and BravoTECH sponsors, was a big success.

This exclusive event provided the 43 attendees responsible for ITSM/ITIL improvements the opportunity to engage with other like-minded professionals such as CIO's and IT Executives to discuss business and technology issues and solutions important to their your enterprise.

Significant dialogue about ITSM implementation strategies and proven business and IT organizational value was had between attendees and guest speakers. To view a short video clip of the event "Click Here".

The 38 attendees that participated in the Rountable session exgaged the panel in extended dialogue about ITSM improvement strategies, ITSM lifecycle challenges and alternatives, and how to dollarize improvements.

Charles @ 17:29

KEDARit along with business partners Farr Systems, and Bravo Tech sponsored the quarterly CIO Roundtable series. The CIO Roundtable is a peer-based collaboration event about pressing topics facing IT executives today.

It eclipses the value of traditional CIO conferences by providing unmatched access to peer-based content and the chance to build life-long relationships, delivering exceptional value for the time invested.

Topic: Discussions about the controversial Nicholas Carr book 'The Big Switch'

The group consisted of more than one CIO from Manufacturing, Retail, Insurance, Health Care, Energy, Transportation, and Oil and Gas industries.

There was an exciting exchange round the question "Is it a trend or fade that IT is transforming into a utility function?”

Most participants agreed that:

• Parts of IT functions are or can be treated as a utility.
• IT utility functions that are strategic or provide a competitive edge should be kept in-house and not outsourced.
• Outsourcing IT utility functions may result in a loss of required skills and experience needed to maintain systems, respond to business development requirements, and achieve innovation.

All attendees agreed that the real value of today's CIO is in their ability to achieve efficiencies in operations, process, workflow management, and business analytics. While achieving operational efficiencies today’s CIO must also transform non-critical functionality into outsourced utilities that will not inhibit rapid response to development requirements or innovation.

The final critique about the ‘The Big Switch’ is that Nicholas Carr’s forward thinking premise has some merit. The velocity of business changes, globalization, and regulation compliance are driving today’s CIO to seek greater efficiencies and cost savings through outsourcing specific commodity IT functionality.

Charles @ 07:30

The IT Service Management December 5th, 2007 event, hosted by KEDARit with Serena Software and BravoTECH sponsors, was a big success.

This exclusive event included ITSM educational presentations, as well as the opportunity to engage with other like-minded professionals such as CIO's and Executive ITSM leaders to discuss business and technology issues and solutions important to your enterprise.

Of the 22 atttendees, 19 stayed and participated throughout the event. The enthusiastic responses and lively discussions during the event exemplified the appetite each attended has for learning more about IT Service Management approaches and tools. Many of the attendees said they came away with some new “ITSM nuggets” they can use, along with a deeper understanding of how IT organizations can quickly achieve ITSM improvements.

Congratulations to John Cole with UNISYS the winner of the ITSM Scorecard Assessment (a $25,000 value) given away by KEDARit, and Gulhan Sumer the winner of the 8gig iPhone given away by Serena Software!!!

The event agenda:

8:00 - 8:30 AM Country Style Breakfast served

8:30 - 9:30 AM Session One - How to dollarize IT Service Management improvements

Speaker: Charles Williams, KEDARit

This session will deliver detailed strategies and examples of how companies are achieving significant improvements in IT service delivery and achieve up to 20% reduction in IT costs. 9:30 - 9:45 AM Break

9:45 - 10:45 AM Session Two – ITSM ITIL Versions 2 and 3: In Concert or Conflict

Speaker: Jeanette Smith, KEDARit

This session explains the differences between ITIL version 2 and the newly released ITIL version 3 frameworks. Attendees will understand how to determine which version they should utilize to achieve ITSM improvements.

10:45 - 11:00 AM Break

11:00 – Noon Session Three – The Dollarized Value of Automated ITIL Processes

Speaker: John Rush, Serena Software

This session helps attendees define the dollarized value of ITIL Change Management. This presentation includes a demonstration of an automated ITIL Change Management process using the Serena Team Track workflow management tool.

Noon – 1:00 PM Lunch served

1:00 - 2:00 PM Session Four – ITSM Executive Roundtable – Q&A

Panelists: Jeanette Smith, John Rush, Phil Farr, Charles Williams

This Roundtable session provides attendees the opportunity for additional questions and answers about ITSM improvements and bottom-line value.

If you were not able to attend, make sure you are on our email list to be invited to future events and announcements. We look forward to seeing you at our 1^st Quarter 2008 event.

Wishing you a Happy Holiday season from KEDARit, Inc.

Charles @ 14:05

KEDARit along with business partners Farr Systems, and Bravo Tech sponsored the quarterly CIO Roundtable series. The CIO Roundtable is a peer-based collaboration event about pressing topics facing IT executives today.

It eclipses the value of traditional CIO conferences by providing unmatched access to peer-based content and the chance to build life-long relationships, delivering exceptional value for the time invested.

Topic: IT Cost Saving Strategies 

The group consisted of more than one CIO from Manufacturing, Retail, Communications, Chemical, Transportation, and Oil and Gas industries.

There was an exciting exchange of actionable suggestions, guidance, and solutions that centered around:

• Contract management,
• Telecommunications,
• Outsourcing and in-sourcing, and
• Industry benchmarks.

Here a few of the "Polling Questions" and answers taken during the session.

• What are your Telecom costs as percent of IT budget?
  • 58% of CIO's said 10% or less
  • 8% of CIO's said 15%
• Have you brought back in-house Outsourced IT functions this year?
  • 17% of CIO's said "yes" with savings ranging from 40% - 50%
• What is your cost of IT as a portion of gross company revenue?
  • 16% of CIO's said less than 1%
  • 41% of CIO's said less than 2%
  • 8% of CIO's said less than 3%
  • 10% of CIO's said less than 4%
  • 25% of CIO's said greater than 5%
• Have you done Outsourcing within your IT shop?
  • 41% of CIO's said they had Outsourced some or major portions of IT

Charles @ 17:23

Date: Thursday, May 17, 2007

Where: La Cima Club, Lakeside Room,

Topic: Demystifying the Information Technology Infrastructure Library (ITIL®) Framework

This presentation will help non-IT professionals understand what ITIL is, why it has been adopted by over 40% of US corporations, and why early adopters are reporting up to a 48% reduction in IT total cost of ownership and improved delivery of IT service to the business.

Charles @ 13:06