IT Service Management Foundations: ITIL Study Guide

This book provides business and technology professionals the details about the ITIL framework and prepares them for the ITIL Foundations certification exam. Professionals will find this book an essential ITIL study guide and reference. This book is designed to provide readers with the fundamentals of IT Service Management as described in the ITIL® books:

• Best Practice for Service Support,
• Best Practice for Service Delivery, and
• Best Practice for Security Management

 “Probably the best summary of the key ITIL concepts and guidance available from any source, this book is designed to help students rapidly get to the heart of the crucial messages needed to pass the ITIL examinations. It is an excellent management overview of the core material.”

- Brian Johnson, member of the original “CCTA ITIL team” and contributor to more than fifteen volumes of best practice in the ITIL space.

Visit our website on Friday (9/30/05) for the launch of this new ITIL self-study kit.

ITIL Self-Study Kit

This product provides company’s an affordable means to launch an effective ITIL self-study program, and supplements our current ITIL, COBIT and CMMI training courses and consulting services.

The ITIL Self-Study Kit includes:

1. Shipping and handling of the IT Service Management Foundations: ITIL Study Guide book

2. Web-based ITIL self-study Q&A support via a 1-year membership to KEDAR’s ITIL Master Moderated “ITIL Exam and Study Prep” Knowledge Forum, and

3. Web-portal access to two of KEDAR’s ITIL Foundations certification practice exams. Each exam is a simulation of the ITIL Foundations certification exam. Supplied with each answer is an explanation of why it is correct or incorrect, and the supporting IT Service Management Foundations: ITIL Study Guide page reference.

Charles @ 13:46