The IT Service Management December 5th, 2007 event, hosted by KEDARit with Serena Software and BravoTECH sponsors, was a big success.

This exclusive event included ITSM educational presentations, as well as the opportunity to engage with other like-minded professionals such as CIO's and Executive ITSM leaders to discuss business and technology issues and solutions important to your enterprise.

Of the 22 atttendees, 19 stayed and participated throughout the event. The enthusiastic responses and lively discussions during the event exemplified the appetite each attended has for learning more about IT Service Management approaches and tools. Many of the attendees said they came away with some new “ITSM nuggets” they can use, along with a deeper understanding of how IT organizations can quickly achieve ITSM improvements.

Congratulations to John Cole with UNISYS the winner of the ITSM Scorecard Assessment (a $25,000 value) given away by KEDARit, and Gulhan Sumer the winner of the 8gig iPhone given away by Serena Software!!!

The event agenda:

8:00 - 8:30 AM Country Style Breakfast served

8:30 - 9:30 AM Session One - How to dollarize IT Service Management improvements

Speaker: Charles Williams, KEDARit

This session will deliver detailed strategies and examples of how companies are achieving significant improvements in IT service delivery and achieve up to 20% reduction in IT costs. 9:30 - 9:45 AM Break

9:45 - 10:45 AM Session Two – ITSM ITIL Versions 2 and 3: In Concert or Conflict

Speaker: Jeanette Smith, KEDARit

This session explains the differences between ITIL version 2 and the newly released ITIL version 3 frameworks. Attendees will understand how to determine which version they should utilize to achieve ITSM improvements.

10:45 - 11:00 AM Break

11:00 – Noon Session Three – The Dollarized Value of Automated ITIL Processes

Speaker: John Rush, Serena Software

This session helps attendees define the dollarized value of ITIL Change Management. This presentation includes a demonstration of an automated ITIL Change Management process using the Serena Team Track workflow management tool.

Noon – 1:00 PM Lunch served

1:00 - 2:00 PM Session Four – ITSM Executive Roundtable – Q&A

Panelists: Jeanette Smith, John Rush, Phil Farr, Charles Williams

This Roundtable session provides attendees the opportunity for additional questions and answers about ITSM improvements and bottom-line value.

If you were not able to attend, make sure you are on our email list to be invited to future events and announcements. We look forward to seeing you at our 1^st Quarter 2008 event.

Wishing you a Happy Holiday season from KEDARit, Inc.

Charles @ 14:05